What it is
Questions to ask a moving company are the things you raise before hiring, so you understand who is doing the work, what is covered, and how the day will unfold. They usually fall into a few groups: credentials, insurance, process, and communication.
Asking is not about being difficult. Reputable movers are generally used to questions, and clear answers can help you compare options on more than just how friendly someone sounds on the phone.
The right questions can vary with the move. A small local move with a van, a single-room delivery, and an office relocation each raise different concerns, so it helps to tailor your list.
How it’s traditionally been approached
Many people have traditionally gathered a few names from friends, family, neighbors, or online searches, then called each one with a list of questions. Some write the answers down so they can compare them side by side.
Others ask for an in-person or video walk-through so the mover can see what is being moved. Some prefer to read written agreements carefully before agreeing to anything, and others rely mostly on word of mouth.
All of these approaches can work. What tends to matter is that you get important details in writing, understand what you are agreeing to, and feel comfortable with the answers you receive.
How the right van mover may help
The right van mover may help by answering your questions plainly and patiently. A good conversation often covers licensing, insurance coverage, how items are protected, who will be on the crew, and what happens if something is delayed or damaged.
Useful questions to bring include: Are you licensed and insured in my state? If my move crosses state lines, are you registered with the FMCSA? How do you handle damage claims? What is and is not included in your service? Will the same company handle the whole move, or might another party be involved?
Please verify a provider's license and insurance directly with the issuing agency or the provider, since requirements vary by state. Ask for important terms in writing, and keep in mind that no directory listing can promise a particular cost, timeline, or outcome.
The bigger picture
Moving is often one of life's bigger stressors, and uncertainty about who is handling your belongings can add to it. Taking time to ask questions may bring some peace of mind, and it can help you avoid financial surprises by understanding the terms up front.
Be kind to yourself in the process. It is okay to take your time, ask for clarification more than once, or sleep on a decision. If the move is part of a larger life change, resources like Providers.plus may help you think about the wider picture.
Keep in mind
- Verify licensing and insurance directly, as requirements differ by state.
- For any move crossing state lines, confirm the mover's FMCSA registration.
- Get key details, including what is covered and how changes are handled, in writing before you commit.
- 800-HAVE-VAN is an independent directory and does not quote prices or guarantee any provider's service, capacity, or results.
Not sure where to start? Answer a few gentle questions and choose who you’d like to hear from.
Frequently asked questions
What are the most important questions to ask a moving company?
Start with licensing, insurance, and how damage claims are handled. Then ask what services are included, who will do the work, and how changes on moving day are managed. Getting answers in writing can help you compare movers fairly.
How do I know if a moving company is legitimate?
Check the provider's license and insurance directly with the relevant state agency or the provider. For moves across state lines, confirm FMCSA registration. Be cautious if a company is unwilling to share this information or put terms in writing.
Should I ask a moving company about insurance?
Yes, ask what insurance they carry and what it does and does not cover. Coverage can differ from one mover to another and by state. Ask them to explain how a claim would work if an item were damaged.
Do I need to ask different questions for an interstate move?
Yes, moves that cross state lines generally require federal FMCSA registration, so confirm it. You may also want to ask about how timing, handoffs, and responsibility are handled over a longer distance.
Can I ask a moving company for everything in writing?
Yes, and many people find it helpful to do so. Written terms can clarify what services are included and what the mover is agreeing to. If something is unclear, ask for it to be explained before you commit.
What should I ask a mover about a small or local move?
Ask whether they handle moves of your size, how they protect items in the van, and what the crew will and will not do. Also ask how delays or changes are communicated. Your needs may differ from a larger move, so tailor your list.
Educational resource. 800-HAVE-VAN shares general information and connects people with independent van movers. It is not professional advice. Talk with a qualified professional about your own situation.